izze.asoshared.com

  •   Posted: 8:15 am EDT 05/10/17

  •   Updated: 9:29 am EDT 05/10/17

Maintenance Start Time: 12:00 am EDT 05/10/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

This has been resolved. All the services are up and running fine. Thank you for your patience and cooperation

shane.asoshared.com

  •   Posted: 5:01 am EDT 05/10/17

  •   Updated: 5:23 am EDT 05/10/17

Maintenance Start Time: 12:00 am EDT 05/10/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

This has been resolved. All the services are up and running fine. Thank you for your patience and cooperation

5/6/2017 :: Multiple servers :: VPS

  •   Posted: 11:16 am EDT 05/06/17

Issue Start Time: 12:00 am EDT 05/06/17

Estimated duration:

Status: In Progress

We are actively working to restore service to a range of servers on the VPS platform.

We will continue to provide updates as they become available.

Scheduled Maintenance :: Multiple Servers

  •   Posted: 1:37 pm EDT 05/01/17

  •   Updated: 12:07 am EDT 05/04/17

Maintenance Start Time: 10:00 pm EDT 05/03/17

Estimated duration: 1 hour

Status: Resolved

We are performing some minor maintenance on the following servers starting at 10:00 PM EDT on Wednesday May 3rd, 2017:

oneill.asoshared.com
orangina.asoshared.com
starlord.asoshared.com
swartz.asoshared.com

There will be ~10 minutes of downtime for each server for the reboot.

Disruption of Service: bizcloud27.asoshared.com

  •   Posted: 2:52 pm EDT 04/27/17

  •   Updated: 2:53 pm EDT 04/27/17

Maintenance Start Time: 12:00 am EDT 04/27/17

Estimated duration:

Status: In Progress

We are currently facing issues with the web service on this server. We are working to identify the issue relating to the web service.

Services affected include HTTPD and Webmail access.  Services not affected include MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites will not be possible. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Scheduled Maintenance :: Multiple Servers

  •   Posted: 5:22 pm EDT 04/26/17

  •   Updated: 11:34 pm EDT 04/27/17

Maintenance Start Time: 10:00 pm EDT 04/27/17

Estimated duration: 1 hour 30 minutes

Status: Resolved

We are performing some minor maintenance on the following servers starting at 10:00 PM EDT on Thursday April 27th, 2017:

franklin.asoshared.com
kefka.asoshared.com
oneill.asoshared.com
shinra.asoshared.com
starlord.asoshared.com
tang.asoshared.com

There will be ~10 minutes of downtime for each server for the reboot.

sephiroth.asoshared.com

  •   Posted: 2:18 am EDT 04/26/17

  •   Updated: 7:42 am EDT 04/26/17

Maintenance Start Time: 2:05 am EDT 04/26/17

Estimated duration:

Status: Resolved

We are performing an emergency maintenance on sephiroth.asoshared.com

During this time, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

Scheduled Maintenance :: Multiple Servers

  •   Posted: 11:55 am EDT 04/24/17

  •   Updated: 8:36 am EDT 04/26/17

Maintenance Start Time: 10:00 pm EDT 04/25/17

Estimated duration: 1 hour 30 minutes

Status: Resolved

We are performing some minor maintenance on the following servers starting at 10:00 PM EDT on Tuesday April 25th, 2017:

bizcloud21.asoshared.com
cl4p-tp.asoshared.com
cmdedi-104306.asoshared.com
cmdedi-110178.asoshared.com
cmdedi-119472.asoshared.com
crystal.asoshared.com
groot.asoshared.com
hammond.asoshared.com
jamayla.asoshared.com
moogle.asoshared.com
pam.asoshared.com
riversong.asoshared.com
rocket.asoshared.com
sephiroth.asoshared.com
vaportrail.asoshared.com

There will be ~10 minutes of downtime for each server for the reboot.

Disruption of Service : rory.asoshared.com

  •   Posted: 6:52 am EDT 04/24/17

  •   Updated: 7:53 am EDT 04/24/17

Disruption Start Time: 6:52 am EDT 04/24/17

Estimated duration:

Status: Resolved

We will be performing emergency maintenance on this server which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

sara.asoshared.com

  •   Posted: 10:27 pm EDT 04/19/17

  •   Updated: 11:40 pm EDT 04/19/17

Maintenance Start Time: 10:26 pm EDT 04/19/17

Estimated duration: 1 hour

Status: Resolved

HI,

We will be performing emergency maintenance on sara.asoshared.com which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

Scheduled Maintenance :: Multiple Servers

  •   Posted: 3:27 pm EDT 04/19/17

  •   Updated: 12:46 am EDT 04/21/17

Maintenance Start Time: 10:00 pm EDT 04/20/17

Estimated duration: 1 hour

Status: Resolved

We are performing some minor maintenance on the following servers starting at 10:00 PM EDT on Thursday April 20th, 2017:

adama.asoshared.com
athena.asoshared.com
baltar.asoshared.com
bizcloud25.asoshared.com
bizcloud26.asoshared.com
cm101.asoshared.com
cmdedi-104306.asoshared.com
cmdedi-110258.asoshared.com
cmdedi-95090.asoshared.com
izze.asoshared.com
krieger.asoshared.com
michael.asoshared.com
res102.asoshared.com
rickgrimes.asoshared.com
thegovernor.asoshared.com
tonberry.asoshared.com

There will be ~10 minutes of downtime for each server for the reboot.

Disruption of Service: sara.asoshared.com

  •   Posted: 5:58 am EDT 04/19/17

  •   Updated: 10:25 pm EDT 04/19/17

Maintenance Start Time: 5:57 am EDT 04/19/17

Estimated duration: 2 hours

Status: Resolved

We will be performing emergency maintenance on this server which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

Scheduled Maintenance :: Multiple Servers

  •   Posted: 10:32 am EDT 04/17/17

  •   Updated: 11:42 pm EDT 04/18/17

Maintenance Start Time: 10:00 pm EDT 04/18/17

Estimated duration: 1 hour

Status: Resolved

We are performing some minor maintenance on the following servers starting at 10:00 PM EDT on Tuesday April 18th, 2017:

andrea.asoshared.com
bart.asoshared.com
bizcloud23.asoshared.com
bizcloud600.asoshared.com
chocobo.asoshared.com
cmdedi-67933.asoshared.com
cmdedi-90738.asoshared.com
cmdedi-98473.asoshared.com
cmdedi-98918.asoshared.com
gauntlet.asoshared.com
michonne.asoshared.com
res100.asoshared.com
shane.asoshared.com
skyler.asoshared.com

There will be ~10 minutes of downtime for each server for the reboot.

Scheduled maintenance: tang.asoshared.com

  •   Posted: 8:11 pm EDT 04/12/17

  •   Updated: 9:28 pm EDT 04/13/17

Maintenance Start Time: 8:00 pm EDT 04/13/17

Estimated duration: 2 hours

Status: Resolved

We will be taking down tang.asoshared.com at the indicated time in order to install additional RAM.

All services will be offline during maintenance, including HTTPD, SSH and, IMAP and POP and FTP.

Scheduled Maintenance :: Multiple Servers

  •   Posted: 5:12 pm EDT 04/11/17

  •   Updated: 11:30 pm EDT 04/12/17

Maintenance Start Time: 10:00 pm EDT 04/12/17

Estimated duration: 1 hour

Status: Resolved

We are performing some minor maintenance on the following servers starting
at 10:00 PM EDT on Wednesday April 12th, 2017:

bizcloud22.asoshared.com
bizcloud28.asoshared.com
boomer.asoshared.com
cm102.asoshared.com
cmdedi-102574.asoshared.com
lanakane.asoshared.com
simply.asoshared.com
starbuck.asoshared.com
sterling.asoshared.com
talyn.asoshared.com
valerie.asoshared.com
woodhouse.asoshared.com

There will be ~10 minutes of downtime for each server for the reboot.

Emergency maintenance rory.asoshared.com

  •   Posted: 9:40 am EDT 04/08/17

Disruption Start Time: 12:00 am EDT 04/08/17

Estimated duration:

Status: Pending

We are currently facing issues with the Cpanel service on this server. We are working to identify the issue relating to the service.

Services affected include Cpanel and Webmail access. Services not affected include HTTPD, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to cpanel and webmail will not be possible. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Scheduled Maintenance :: Multiple Servers

  •   Posted: 3:52 pm EDT 04/07/17

  •   Updated: 11:29 pm EDT 04/10/17

Maintenance Start Time: 10:00 pm EDT 04/10/17

Estimated duration: 1 hour

Status: Resolved

We are performing some minor maintenance on the following servers starting at 10:00 PM EDT on Monday April 10th, 2017:

bacon2.asoshared.com

bizcloud20.asoshared.com

bizcloud27.asoshared.com

cmdedi-102574.asoshared.com

cmdedi-113703.asoshared.com

daryl.asoshared.com

hendrix.asoshared.com

python.asoshared.com

rasmus.asoshared.com

rory.asoshared.com

samwell.asoshared.com

There will be ~10 minutes of downtime for each server for the reboot.

Scheduled Maintenance :: Multiple Servers (9)

  •   Posted: 6:24 pm EDT 04/05/17

  •   Updated: 11:05 pm EDT 04/06/17

Maintenance Start Time: 10:00 pm EDT 04/06/17

Estimated duration: 1 hour

Status: Resolved

Hello,

We are performing some minor maintenance on the following servers starting at 10:00 PM EDT on Thursday April 6th, 2017:

bizcloud24.asoshared.com bizcloud30.asoshared.com cm100.asoshared.com draenor.asoshared.com petyrbaelish.asoshared.com res101.asoshared.com thewall.asoshared.com tigh.asoshared.com trevor.asoshared.com

There will be ~10 minutes of downtime for each server for the reboot.

Disruption of Service: krieger.asoshared.com

  •   Posted: 1:46 pm EDT 04/03/17

  •   Updated: 1:49 pm EDT 04/03/17

Maintenance Start Time: 12:00 am EDT 04/03/17

Estimated duration:

Status: In Progress

We are currently facing issues with the performance on this server. The performance is being impacted by a failed drive on this server which is currently rebuilding.

All services are affected, including HTTPD, SSH and, IMAP and POP and FTP.

During this period, access may be slow or unavailable. We apologize for this inconvenience and we will continue providing updates as soon as possible.

lanakane.asoshared.com: Emergency maintenance

  •   Posted: 10:11 pm EDT 04/02/17

  •   Updated: 1:58 am EDT 04/03/17

Maintenance Start Time: 12:00 am EDT 04/02/17

Estimated duration: 2 hours

Status: Resolved

An issue has been discovered with the server lanakane.asoshared.com that requires us to take the server offline to perform maintenance. During this maintenance, all hosting services will be unavailable.

We apologize for the inconvenience, but consider this the best way to maintain the safety and integrity of your data.

Thank you.

Disruption of Service: sara.asoshared.com

  •   Posted: 6:41 pm EDT 03/30/17

  •   Updated: 7:03 pm EDT 03/31/17

Maintenance Start Time: 12:00 am EDT 03/30/17

Estimated duration:

Status: Resolved

We are currently facing issues with the performance on this server. The performance is being impacted by a failed drive on this server which is currently rebuilding.

All services are affected, including HTTPD, SSH and, IMAP and POP and FTP.

During this period, access may be slow or unavailable. We apologize for this inconvenience and we will continue providing updates as soon as possible.

03/29/17 21:00 :: Multiple Servers : Scheduled Reboots

  •   Posted: 10:39 am EDT 03/29/17

  •   Updated: 10:24 am EDT 03/30/17

Maintenance Start Time: 9:00 pm EDT 03/29/17

Estimated duration: 1 hour

Status: Resolved

Greetings,

We will be conducting scheduled reboots on the following servers on March 29th at  9 PM central.

moya.asoshared.com
kawalsky.asoshared.com
moonspell.asoshared.com
burrito.asoshared.com
helvetios.asoshared.com
imcgrunt.asoshared.com
sara.asoshared.com

Emergency Maintenance On ASO Dallas Cloud (specifically san3)

  •   Posted: 6:01 pm EDT 03/21/17

  •   Updated: 6:08 am EDT 03/22/17

Maintenance Start Time: 12:00 am EDT 03/21/17

Estimated duration:

Status: Resolved

We are currently facing issues with the performance on this server. The performance is being impacted by a failed drive on this server which is being worked onby admins

The number of vm's affected are about 106 .

During this period, access may be unavailable for those servers . We apologize for this inconvenience and we will continue providing updates as soon as possible.

det1.cloud

  •   Posted: 9:51 pm EDT 03/13/17

  •   Updated: 1:24 pm EDT 03/14/17

Maintenance Start Time: 9:00 pm EDT 03/13/17

Estimated duration:

Status: Resolved

Hi,

Update: We are still working on getting det1.cloud back online. This server has experienced multiple hardware failures. We appreciate your patience while we resolve this issue.

============

We have had to take down https://det1.cloud for emergency maintenance, resulting in a disruption of service for VPS customers using the cloud server.

Appreciated your patience and thanks for understanding .

Emergency Maintenance : Multiple Servers

  •   Posted: 11:20 pm EST 03/08/17

  •   Updated: 11:10 am EST 03/09/17

Maintenance Start Time: 10:00 pm EST 03/08/17

Estimated duration:

Status: Resolved

The following servers are currently offline due to emergency maintenance. 

adama.asoshared.com
bart.asmallorange.com
apophis.asoshared.com
athena.asoshared.com
andrea.asoshared.com
baltar.asoshared.com
bizcloud20.asoshared.com
bizcloud23.asoshared.com
bizcloud25.asoshared.com

We will update this post as more information comes available.

Update:  This has been resolved at this time. Please contact our live chat if you continue to experience issues.

Scheduled Maintenance : Multiple Servers : Feb 28th @ 10:00 PM CST

  •   Posted: 3:00 pm EST 02/28/17

  •   Updated: 11:28 pm EST 02/28/17

Maintenance Start Time: 10:00 pm EST 02/28/17

Estimated duration: 1 hour

Status: Resolved

We will be performing scheduled work for the following server on February 28th
between the hours of 10:00 PM CST and 11:00 PM CST. Each server will be required to be restarted
to complete the maintenance and thus we expect minimal downtime per server during the window
of maintenance. We apologize for any inconvenience that this may cause. Please stand by for further updates.

apophis.asoshared.com
sansa.asoshared.com
bizcloud29.asoshared.com

valerie.asoshared.com; Disruption of Service: apache

  •   Posted: 5:44 pm EST 02/20/17

  •   Updated: 9:42 pm EST 02/20/17

Maintenance Start Time: 5:43 pm EST 02/20/17

Estimated duration: 4 hours

Status: Resolved

We are currently facing issues with the web service on this server. We are working to identify the issue relating to the web service.

Services affected include HTTPD and Webmail access. Services not affected include MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites will not be possible. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Scheduled MySQL Maintenance : Multiple Servers : Feb 9th @ 08:00 PM CST

  •   Posted: 9:32 am EST 02/09/17

  •   Updated: 10:20 am EST 02/10/17

Maintenance Start Time: 9:00 pm EST 02/09/17

Estimated duration: 2 hours

Status: Resolved

We will be performing scheduled work for the following servers on the MySQL 
service on February 9th  between the hours of 09:00 PM EST and 11:00 PM EST. 
Each server will require that MySQL be restarted to complete the maintenance and 
thus we expect minimal downtime for MySQL per server during the window of maintenance.
We apologize for any inconvenience that this may cause. Please stand by for further updates.

krieger.asoshared.com
sephiroth.asoshared.com
cm102.asoshared.com
cmdedi-113703.asoshared.com
tigh.asoshared.com
helvetios.asoshared.com
bart.asoshared.com
jamesmay.asoshared.com
res101.asoshared.com
burrito.asoshared.com
moonspell.asoshared.com

Scheduled MySQL Maintenance : Multiple Servers

  •   Posted: 12:12 pm EST 02/08/17

  •   Updated: 9:18 am EST 02/09/17

Maintenance Start Time: 9:00 pm EST 02/08/17

Estimated duration: 2 hours

Status: Resolved

We will be performing scheduled work for the following servers on the MySQL 
service on February 8th  between the hours of 09:00 PM EST and 11:00 PM EST. 
Each server will require that MySQL be restarted to complete the maintenance and 
thus we expect minimal downtime for MySQL per server during the window of maintenance.
 We apologize for any inconvenience that this may cause. Please stand by for further updates.

franklin.asoshared.com
trevor.asoshared.com
skyler.asoshared.com
python.asoshared.com
michael.asoshared.com
sterling.asoshared.com
michonne.asoshared.com
simply.asoshared.com
lanakane.asoshared.com
groot.asoshared.com
cl4p-tp.asoshared.com
rickgrimes.asoshared.com

Scheduled Maintenance :: rocket, bizcloud22, and chocobo

  •   Posted: 1:25 pm EST 02/06/17

  •   Updated: 8:59 am EST 02/07/17

Maintenance Start Time: 4:00 pm EST 02/06/17

Estimated duration: 1 hour

Status: Resolved

Hello,

This afternoon at 3PM CST, we will be performing maintenance on the following servers:

rocket.asoshared.com bizcloud22.asoshared.com chocobo.asoshared.com

We appreciate your patience while this maintenance is underway.

SAN10 Emergency Maintenance

  •   Posted: 2:05 pm EST 02/05/17

Maintenance Start Time: 12:00 pm EST 02/05/17

Estimated duration:

Status: Pending

We have had to take down SAN10 for emergency maintenance, resulting in a disruption of service for VPS customers using this storage device,

cm100.asoshared.com

  •   Posted: 8:22 pm EST 02/02/17

  •   Updated: 9:19 pm EST 02/02/17

Maintenance Start Time: 8:30 am EST 02/02/17

Estimated duration: 30 minutes

Status: Resolved

Hello,

We will be conducting upgrades on the following server

cm100.asoshared.com

During this time these services may not be accessible. Once this is complete we will update this post accordingly.

SAN9 Maintenance

  •   Posted: 12:32 pm EST 01/24/17

  •   Updated: 5:24 pm EST 01/24/17

Maintenance Start Time: 12:30 pm EST 01/24/17

Estimated duration:

Status: Resolved

We have identified an issue affecting VPS's using the SAN9 storage pool. While this is being worked on, VPS's using that SAN may appear down.

We understand how important this service is to you, and we appreciate your patience while we work to resolve this issue.

This post will be updated when a resolution is found, or more information is available.

SAN14 Maintenance

  •   Posted: 8:21 am EST 01/22/17

  •   Updated: 10:12 am EST 01/22/17

Maintenance Start Time: 8:21 am EST 01/22/17

Estimated duration:

Status: Resolved

We have identified an issue affecting VPS's using the SAN14 storage pool. While this is being worked on, VPS's using that SAN may appear down.

We understand how important this service is to you, and we appreciate your patience while we work to resolve this issue.

This post will be updated when a resolution is found, or more information is available.

Update : The maintenance is now complete, and all VPS using the SAN14 storage pool should be back online.

bizcloud26.asoshared.com - Network Interruption

  •   Posted: 5:54 pm EST 01/05/17

Disruption Start Time: 5:30 pm EST 01/05/17

Estimated duration:

Status: In Progress

Our System Administrators have identified an issue that is causing network disruptions on bizcloud26.asoshared.com and are currently working to resolve the issue. As soon as we have more information we will update this post.

Thank you for your patience and understanding.

sara.asoshared.com

  •   Posted: 8:00 pm EST 12/29/16

  •   Updated: 8:34 pm EST 12/29/16

Disruption Start Time: 12:00 am EST 12/29/16

Estimated duration:

Status: Resolved

Our System Administrators are currently preforming emergency maintenance on the server sara.asoshared.com. Currently we do not have an estimate when the server will return to normal operation. We will post any additional information regarding the issue here as it becomes available.

We do appreciate your patience while we work to restore the server to normal operation.

Update: The issues on the server have been resolved and sara.asoshared.com has returned to normal operation. Thank you again for your patience and understanding.

HVM166 Service Interruption

  •   Posted: 4:30 pm EST 12/27/16

  •   Updated: 5:09 pm EST 12/27/16

Disruption Start Time: 4:30 pm EST 12/27/16

Estimated duration: 30 minutes

Status: Resolved

We are issuing a notice that our team has identified and issue with our HVM166 node. Our System Administration team is actively working on this now and we will update this post as more information becomes available. VPS servers on the node may be inaccessible until the issue is resolved. We are extremely sorry for any troubles that this may cause are working to have services restored as soon as possible.

Update: The server has been rebooted and all VMs are back online now. We do truly appreciate your patience while we worked on this.

riversong.asoshared.com | Emergency Maintenance

  •   Posted: 7:45 pm EST 12/12/16

  •   Updated: 4:18 pm EST 01/03/17

Maintenance Start Time: 12:00 am EST 12/12/16

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on riversong.asoshared.com inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

We do apologize for the inconvenience that this has caused, out System Administrators are working to resolve the issue as soon as possible so the server can get back to operating normally. We thank you for your patience and cooperation.

HVM160 Service Interruption

  •   Posted: 8:58 am EST 12/12/16

  •   Updated: 9:53 am EST 12/12/16

Maintenance Start Time: 8:58 am EST 12/12/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 8:55 EDT an issue was identified with our HVM160 node. Our System Administration team is actively working on this now and we will update this post as more information becomes available. VPS servers on the node may be inaccessible until the issue is resolved. We are extremely sorry for any troubles that this may cause are working to have services restored as soon as possible.

Update: The server has been rebooted and all VMs are back online now. We do truly appreciate your patience while we worked on this.

SAN8 and SAN18 Maintenance

  •   Posted: 8:15 am EST 12/12/16

  •   Updated: 10:18 am EST 12/12/16

Maintenance Start Time: 8:15 am EST 12/12/16

Estimated duration:

Status: Resolved

We have identified an issue affecting VPS's using the SAN8 and SAN18 storage pool. While this is being worked on, VPS's using that SAN may appear down.

We understand how important this service is to you, and we appreciate your patience while we work to resolve this issue.

This post will be updated when a resolution is found, or more information is available.

Update: SAN8 and SAN10 maintenance has been completed and all VMs are back online now. We do truly appreciate your patience while we worked on this.

starbuck.asoshared.com maintenance

  •   Posted: 5:04 pm EST 12/04/16

  •   Updated: 1:31 pm EST 12/05/16

Maintenance Start Time: 9:00 am EST 12/05/16

Estimated duration: 2 hours

Status: Resolved

We will be bringing down the starbuck.asoshared.com shared server for emergency maintenance at the scheduled time. This will require approximately 2h of downtime. Updates will be available here.

Update: The maintenance on starbuck has now concluded and all services are back online. Thanks again for your patience and if you are still seeing any remaining issues please contact our support department for further assistance.

tang.asoshared.com : File system check ongoing

  •   Posted: 11:52 pm EST 11/27/16

  •   Updated: 12:07 am EST 11/28/16

Maintenance Start Time: 12:00 am EST 11/27/16

Estimated duration:

Status: Resolved

Update: We are now performing a FSCK on the server

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH

Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Upcoming Billing System Maintenance

  •   Posted: 8:29 pm EDT 11/02/16

  •   Updated: 7:39 pm EST 12/12/16

Maintenance Start Time: 12:00 pm EDT 11/02/16

Estimated duration: 1 hour

Status: Resolved

We wanted to let you know about an upcoming maintenance to our billing system. During this time, you will be unable to login to your customer area to pay bills, add accounts, or upgrade services. Your website will be unaffected during the maintenance.

We are planning to start on Wednesday, November 3rd, at 1am EDT. During this time we will put up a notification informing customers about this maintenance. We anticipate this taking approximately 1 hour.

Thank you for your patience during this time. If you have any questions, please do not hesitate to contact us.

bizcloud22.asoshared.com

  •   Posted: 7:54 pm EDT 10/30/16

  •   Updated: 3:31 pm EDT 10/31/16

Maintenance Start Time: 12:00 am EDT 10/30/16

Estimated duration: 1 hour

Status: Resolved

We are going to take bizcloud22.asoshared.com for emergency maintenance . All services will be offline during the maintenance. We will have all services back online as soon as possible(The maintenance window should be less than 60 minutes) and we thank you for your patience.

Thank you.

[Update] This maintenance has been completed and bizcloud22.asoshared.com has resumed normal operation. Thank you again for your patience and cooperation.

bizcloud22.asoshared.com

  •   Posted: 7:29 pm EDT 10/30/16

  •   Updated: 12:02 am EDT 10/31/16

Disruption Start Time: 6:45 pm EDT 10/30/16

Estimated duration:

Status: Resolved

This maintenance has been completed and the server is online. Thank you again for your patience and cooperation.

Update( Sun Oct 30 21:51:12 EDT 2016 ) : We are still working on this and appreciate your patience.

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Service Interruption

  •   Posted: 5:47 pm EDT 10/29/16

  •   Updated: 7:43 pm EDT 10/29/16

Disruption Start Time: 5:00 pm EDT 10/29/16

Estimated duration:

Status: Resolved

We're getting in touch with you to let you know about a service interruption affecting a number of our servers listed below. We have been tracking an issue on the server that has been causing intermittent disruption to networking services. Our system administration team is working on correcting this issue and we will post updates as they become available. These servers are:

apophis.asoshared.com baltar.asoshared.com carter.asoshared.com hammond.asoshared.com jackson.asoshared.com jamayla.asoshared.com kawalsky.asoshared.com oneill.asoshared.com roslin.asoshared.com tealc.asoshared.com

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

Thank you for your patience and understanding! apophis.asoshared.com baltar.asoshared.com carter.asoshared.com hammond.asoshared.com jackson.asoshared.com jamayla.asoshared.com kawalsky.asoshared.com oneill.asoshared.com roslin.asoshared.com tealc.asoshared.com

Connectivity Outage

  •   Posted: 7:49 pm EDT 10/28/16

  •   Updated: 9:19 pm EDT 10/28/16

Disruption Start Time: 12:00 am EDT 10/28/16

Estimated duration:

Status: Resolved

We're getting in touch with you to let you know about a service interruption affecting a number of our servers listed below. We have been tracking an issue on the server that has been causing intermittent disruption to networking services. Our system administration team is working on correcting this issue and we will post updates as they become available. These servers are:

apophis.asoshared.com
kawalsky.asmallorange.com
oneill.asmallorange.com
roslin.asmallorange.com
tealc.asmallorange.com
baltar.asmallorange.com
carter.asmallorange.com
cylon.seoboxes.com
hammond.asoshared.com
jackson.asoshared.com
jamayla.asoshared.com

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

Thank you for your patience and understanding!

bizcloud22

  •   Posted: 11:04 am EDT 10/28/16

  •   Updated: 2:26 pm EDT 10/28/16

Issue Start Time: 12:00 am EDT 10/28/16

Estimated duration:

Status: Resolved

We will be performing emergency maintenance on this server which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

Connectivity Outage

  •   Posted: 7:30 am EDT 10/28/16

  •   Updated: 8:10 am EDT 10/28/16

Disruption Start Time: 7:40 am EDT 10/28/16

Estimated duration:

Status: Resolved

Update:At this time, we've identified the root cause of this issue and our Engineering is actively working to restore service. We apologize for any inconvenience that this causes for you.

At approximately 5:40 AM CST our Dallas Data center started experiencing connectivity issues. Our engineering team is actively investigating this issue. We will post the next update within 30 minutes or as the situation changes. For more information please contact us directly at https://chatserver.asmallorange.com/#start_chat

Update: Our engineers have fully resolved the connectivity issues in the Dallas Data Center. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please contact support.

Thank you!

Dyn DNS Outage

  •   Posted: 8:59 am EDT 10/21/16

  •   Updated: 9:06 am EDT 10/22/16

Disruption Start Time: 8:00 am EDT 10/21/16

Estimated duration:

Status: Resolved

Early this morning the DNS provider Dyn began experiencing outages. As such, some sites may appear down or unresponsive at this time.

We understand how important site resolution is to you, and we are closely monitoring the situation. This post will be updated when the more information is known, or the situation has been resolved. More information regarding the situation can be found at this link here.

UPDATE: As of 8:45 AM CDT, this seems to have been resolved. If you continue to experience issues, please reach out to our Live Support Team for further assistance.

UPDATE: As of 11:00 AM CDT, the outages at Dyn DNS seems to have begun again. We are closely monitoring the situation, and looking for a resolution as quickly as possible.

Update: As of 5:00 PM CDT 10/21, this should be resolved. If you continue to experience any more issues, please reach out to our Live Support Team. They are always happy to assist!

Thank you!

VPS Connection Issues

  •   Posted: 11:53 am EDT 10/18/16

  •   Updated: 1:30 pm EDT 10/18/16

Maintenance Start Time: 11:50 am EDT 10/18/16

Estimated duration:

Status: Resolved

We have identified an issue affecting VPS's using the SAN8 and SAN10 storage pool. While this is being worked on, VPS's using that SAN may appear down.

We understand how important this service is to you, and we appreciate your patience while we work to resolve this issue.

This post will be updated when a resolution is found, or more information is available.

Update: As of 12:30 CDT, this issue has been resolved. If you are still experiencing any issues, please reach out to our Live Support Team for further assistance.

VPS Connection Issues

  •   Posted: 9:00 pm EDT 10/17/16

  •   Updated: 4:31 am EDT 10/18/16

Disruption Start Time: 12:00 am EDT 10/17/16

Estimated duration:

Status: Resolved

Update: At this time the SAN9 storage pool issue should be resolved.

We have identified an issue affecting VPS's using the SAN9 storage pool. While this is being worked on, VPS's using that SAN may appear slow, or down.

We understand how important this service is to you, and we appreciate your patience while we work to resolve this issue.

This post will be updated when a resolution is found, or more information is available.

Emergency Disk Swap - Cloud VPS

  •   Posted: 7:10 pm EDT 10/06/16

  •   Updated: 10:29 am EDT 10/12/16

Disruption Start Time: 7:10 pm EDT 10/06/16

Estimated duration: 4 hours

Status: Resolved

We have identified an issue caused by a sudden disk error that is affecting the preformance of some Cloud VPS server. We are currently preforming a disk swap to to resolve this issue. The safety and consistency of your data is one of our highest priorities, and this has been determined to be the quickest and safest way to proceed. Our team will be actively managing the process throughout.

We sincerely apologize for the inconvenience, and will services returned to normal operation as soon as safely possible. Thank you for your patience and cooperation.

Update: This issue has been resolved. Please contact the support department if you are still facing any issues.

Network issues on valerie.asoshared.com

  •   Posted: 6:07 pm EDT 10/05/16

  •   Updated: 12:19 pm EDT 10/13/16

Disruption Start Time: 12:00 am EDT 10/05/16

Estimated duration:

Status: Resolved

We're getting in touch with you to let you know about a service interruption affecting the server valerie.asoshared.com. We have been tracking an issue on the server that has been causing intermittent disruption to networking services. Our system administration team is working on correcting this issue and we will post updates as they become available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

Thank you for your patience and understanding!

Update: We have moved those affected by the null route to a different IP address. Please reach out to our LiveChat team should you encounter any further issues. We appreciate your patience as we have worked to get this resolved.

VPS Networking Issue

  •   Posted: 2:02 pm EDT 10/02/16

  •   Updated: 3:46 pm EDT 10/02/16

Maintenance Start Time: 2:00 pm EDT 10/02/16

Estimated duration:

Status: Resolved

As of 1:00 CDT, we have identified a networking issue affecting hvm166. While we are working through this issue, your VPS may appear to be offline.

We understand how important stability is to you, and we thank you for your patience while we work to find a resolution.

This post will be updated when the issue is resolved, or more information is known.

Update: As of 2:45 CDT, this issue has been resolved. If you are still experiencing any issues, please reach out to our Live Support Team for further assistance.

VPS Networking Issue

  •   Posted: 12:58 pm EDT 09/29/16

  •   Updated: 1:52 pm EDT 09/29/16

Disruption Start Time: 12:30 pm EDT 09/29/16

Estimated duration:

Status: Resolved

As of 11:30 CDT, we have identified a networking issue affecting a number of HVM's in the HVM200-HVM240 range. While we are working through this issue, your VPS may appear to be offline.

We understand how important stability is to you, and we thank you for your patience while we work to find a resolution.

This post will be updated when the issue is resolved, or more information is known.

UPDATE
As of 12:45 CDT, this issue has been resolved. If you are still experiencing any issues, please reach out to our Live Support Team for further assistance.

Thank you for your patience and understanding!

Temporary VPS Issue

  •   Posted: 1:45 pm EDT 09/27/16

  •   Updated: 3:24 pm EDT 09/27/16

Issue Start Time: 1:30 pm EDT 09/27/16

Estimated duration:

Status: Resolved

As of 12:30 CDT, we have identified an issue affecting VPS's using the SAN11 storage pool. While this is being worked on, VPS's using that SAN may appear slow, or down.

We understand how important this service is to you, and we appreciate your patience while we work to resolve this issue.

This post will be updated when a resolution is found, or more information is available

UPDATE
As of 2:15 CDT, this issue has been resolved. If you continue to experience issues with your VPS, please reach out to our Live Support team for further assistance.

Major ISP/ Network Issue

  •   Posted: 4:15 pm EDT 09/19/16

  •   Updated: 9:28 pm EDT 09/19/16

Maintenance Start Time: 3:15 pm EDT 09/19/16

Estimated duration:

Status: Resolved

Update: At this time the Internet Service Provider has resolved all issues and services are no longer impacted. Once again we thank you for your patience.

Update: Our Network team continues to work on this issue. We do thank you for your patience.

A major Internet service provider is currently experiencing a network issue which is negatively impacting our services. We are unable to directly address this issue and will update this message as we have further information.

All SAN based VPS' Servers

  •   Posted: 2:46 am EDT 09/17/16

  •   Updated: 9:16 pm EDT 09/18/16

Disruption Start Time: 12:30 am EDT 09/17/16

Estimated duration:

Status: Resolved

Update: At this time all affected VPS's are online with no further issues. We do thank you for your patience throughout this matter.

Update: At this time only a handful of VPS's are offline, and we are working as quickly as possible to resolve the issues causing these to remain down.

Update: At this time the vast majority of VPS's are online. The system administration team continues to work on the remaining few. We thank you for all your patience and sincerely apologize for the inconvenience this issue has caused.

Update: At this time some VPS's are online. The systems administration team is still working on bringing everything online and stable. We want to ensure that after this issue is remedied all VPS's will be stable for some time. We will provide more updates as they come available.

Update: Our System Administration team has identified a fix, and is working toward resolution. During this fix, there is a chance that all VPS' on any of the SAN units may come offline for a short time to resolve a systems issue.

As of 12:30 AM EDT, we identified that a number of VPS' went offline due to SAN3, SAN9, and SAN14 failures. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

Temporary VPS Management Issue

  •   Posted: 10:24 am EDT 09/16/16

  •   Updated: 3:17 pm EDT 09/16/16

Issue Start Time: 10:00 am EDT 09/16/16

Estimated duration:

Status: In Progress

We're currently investigating an issue with our VPS platform preventing access to the dal1.cloud VPS management console. While this is occurring, you may not be able to access functions to reboot, shut down, or access your VPS via the built in console.

We understand how important service reliability is, and we are working hard to get this resolved

Thank you for your patience and understanding!

Live Support Temporarily Unavailable

  •   Posted: 9:46 am EDT 09/10/16

  •   Updated: 10:18 am EDT 09/10/16

Disruption Start Time: 9:12 am EDT 09/10/16

Estimated duration:

Status: Resolved

We are currently experiencing a power outage at our Live Support center. This will have NO effect on webhosting services. However, our Live Support team may be difficult to reach until power is fully restored to the building. We are working to restore services as soon as possible!

Update: As of 8:55 AM CDT this issue has been resolved.

tang.asoshared.com

  •   Posted: 7:05 pm EDT 08/11/16

  •   Updated: 5:39 pm EDT 08/21/16

Issue Start Time: 12:00 am EDT 08/11/16

Estimated duration:

Status: In Progress

We're getting in touch with you to let you know about a service interruption affecting the server tang.asoshared.com. We have been tracking an issue on the server that has been causing intermittent disruption to normal service. Our system administration team is working on correcting this issue and we will post updates as they become available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

Thank you for your patience and understanding!

jamayla.asmallorange.com

  •   Posted: 7:43 am EDT 08/02/16

  •   Updated: 7:28 am EDT 08/03/16

Disruption Start Time: 7:00 am EDT 08/02/16

Estimated duration:

Status: Resolved

We are reaching out to you today to let you know about an issue with the jamayla.asmallorange.com server. During some routine hardware maintenance we've encountered a few issues and are working as fast as possible to resolve it. We apologize for any inconvenience this may cause you. We will update this post with more information as it becomes available.

Update: 12:33 PM CST: We are still working on getting a resolution for jamayla.smallorange.com We do apologize for the inconvenience this is causing and will update further with more information.

Update: 12:05 AM CST: We just wanted to follow up and let you know the server has been brought back online. If you still experience any issues or problems please feel free to reach out to us via our Live Chat system.

gauntlet.asoshared.com - emergency disk maintenance

  •   Posted: 9:03 pm EDT 07/28/16

  •   Updated: 7:38 am EDT 08/01/16

Maintenance Start Time: 9:00 pm EDT 07/28/16

Estimated duration: 1 day

Status: Resolved

At 8PM tonight (28 July, 2016 20:00-CDT) We will be taking the server gauntlet.asoshared.com offline in order to synchronize data across multiple disks and re-initialize backup services.
Our team has detected an issue that could result in heavy data loss if left unattended.
This process could take up to 24 hours to complete, and all hosting services will be unavailable during that time.

The safety and consistency of your data is one of our highest priorities, and this has been determined to be the quickest and safest way to proceed.

Our team will be actively managing the process throughout.

We sincerely apologize for the inconvenience, and will have all services restored as soon as possible.

Thank you for your patience. 29 July, 2016, 17:00 - This maintenance has been completed.

michonne.asoshared.com PHP Error

  •   Posted: 9:37 am EDT 07/27/16

  •   Updated: 11:45 am EDT 07/27/16

Issue Start Time: 8:00 am EDT 07/27/16

Estimated duration:

Status: Resolved

We're getting in touch with you to let you know about a service interruption affecting the server michonne.asoshared.com. This issue affects all websites that use the PHP programming language. Our system administration team is working on correcting this issue. No data loss is to be expected.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

Update: At this time, all of the PHP issues have been resolved. If you still experience any issues or problems please feel free to reach out to us via our Live Chat system.

tang.asoshared.com MySql Maintenance

  •   Posted: 8:42 am EDT 07/26/16

  •   Updated: 2:12 pm EDT 07/27/16

Issue Start Time: 7:15 am EDT 07/26/16

Estimated duration:

Status: Resolved

Our team has detected an issue with MySQL on the tang Server. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence. If you have any further questions please let us know and we will do our best to answer them!

Update: All tang.asoshared.com MySQL issues have been resolved.

ENOM - Registrar Undergoing Unscheduled Maintenance

  •   Posted: 1:35 pm EDT 07/15/16

  •   Updated: 3:03 pm EDT 07/15/16

Maintenance Start Time: 4:30 pm EDT 07/14/16

Estimated duration:

Status: Resolved

Start Time: 16:30 EDT Time on Thursday, July 14 Latency in Enom Websites, and API There is a current ongoing unscheduled maintenance affecting delays to updates on accounts and domain names. The ability to manage domains will be affected during this outage.

HVM156 Service Interuption

  •   Posted: 10:47 am EDT 07/14/16

  •   Updated: 11:58 am EDT 07/14/16

Disruption Start Time: 11:15 am EDT 07/14/16

Estimated duration:

Status: In Progress

We are getting in touch to provide you with a Hosting Status update. As of 11:15 EDT an issue was identified with our HVM156 node. Our System Administration team is actively working on this now and we will update this post as more information becomes available. VPS servers on the node may be inaccessible until the issue is resolved. We are extremely sorry for any troubles that this may cause are working to have services restored as soon as possible.

Update: This issue has been resolved. If you continue to experience issues or have any questions, please reach our to our support team. Thank you!

rory.asoshared.com Service Disruption

  •   Posted: 10:59 am EDT 07/08/16

  •   Updated: 12:54 pm EDT 07/08/16

Disruption Start Time: 10:30 am EDT 07/08/16

Estimated duration:

Status: Resolved

We're reaching out to let you know that we are currently experiencing a service interruption with the server rory.asoshared.com. At this point, all services appear to be down

Our systems administration team is working hard to bring your services back online. If you have any questions or concerns, please reach out to our livechat team! This post will be updated when more information is available!

Update
As of 11:50 CDT, this issue has been resolved. If you have any further issues, please reach out to our live chat team.

Thank you!

tang.asoshared.com Network Interuption

  •   Posted: 3:17 pm EDT 06/30/16

  •   Updated: 7:30 am EDT 07/05/16

Disruption Start Time: 3:00 pm EDT 06/30/16

Estimated duration:

Status: Resolved

We are currently undergoing maintenance on tang.asoshared.com. Customers with services this server may experience some downtime during the process and will be back up shortly.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 16:30 EDT, the server has been brought back online. There is still ongoing network issues causing packet loss intermittently. We are working diligently to resolve the issue and will provide updates as this is resolved.

Update: This issue has been resolved.

skyler.asoshared.com cPanel Temporary Service Interruption

  •   Posted: 3:12 pm EDT 06/28/16

  •   Updated: 5:47 am EDT 06/29/16

Issue Start Time: 3:08 pm EDT 06/28/16

Estimated duration: 4 hours

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 15:00 EDT, a network issue was identified which effects the skyler.asoshared.com server. During this time, cPanel may be inaccessible or throw errors. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

Update: This issue has been resolved.

Temporary Service Interruption

  •   Posted: 10:53 am EDT 06/28/16

  •   Updated: 11:18 am EDT 06/28/16

Maintenance Start Time: 11:50 am EDT 06/28/16

Estimated duration:

Status: Resolved

As of 9:50 AM CST, we are undergoing maintenance on pam.asoshared.com. Customers with services on that server may experience some downtime during the maintenance. Feel free to reach out to our live chat team if you have any questions or concerns!

Thank you!

Update
As of 10:15 AM, maintenance is ended and services should return to normal. If you continue to experience issues, please reach out to our live chat agents for assistance. Thank you!

Temporary Service Interruption

  •   Posted: 1:10 pm EDT 06/23/16

  •   Updated: 4:23 pm EDT 06/23/16

Disruption Start Time: 2:00 pm EDT 06/23/16

Estimated duration:

Status: Resolved

As of 12:00PM CST, we have identified an issue affecting multiple shared and dedicated servers in our Dallas Datacenter. Our System Administration team is actively working on this now and we will update this post as more information becomes available. Some servers may be inaccessible until the issue is resolved.

At this moment in time, the following Servers are being affected:
apophis.asmallorange.com
baltar.asmallorange.com
carter.asmallorange.com
hammond.asmallorange.com
jackson.asmallorange.com
jamayla.asmallorange.com
kawalsky.asmallorange.com
oneill.asmallorange.com
roslin.asmallorange.com
tealc.asmallorange.com

We apologize for any inconvenience this may cause. Thank you.

Update
As of 3:20 CST this issue has been resolved. If you continue to experience issues, please reach out to our live chat for further assistance. Thank you!

HVM181 - Service Disruption

  •   Posted: 12:15 pm EDT 06/20/16

  •   Updated: 12:18 pm EDT 06/25/16

Disruption Start Time: 12:07 pm EDT 06/20/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 12:07 EST an issue was identified with our HVM181 node. Our System Administration team is actively working on this now and we will update this post as more information becomes available. VPS servers on the node may be inaccessible until the issue is resolved.

UPDATE: As of 1:39 EDT, all affected VMs have been brought back online. If you are still experiencing issues with your server, please feel free to contact our Technical Support team.

ASO DNS interruption

  •   Posted: 5:38 am EDT 05/31/16

  •   Updated: 12:12 pm EDT 05/31/16

Issue Start Time: 5:00 am EDT 05/31/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 05:00 EDT, a network issue was identified with DNS. As such, some of the sites on the server may appear inaccessible for clients using Google DNS resolvers. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 9:40 EDT, our network administrators are still working on it. We will update this alert post as more information becomes available. You can try switching from Google DNS to your ISP's DNS resolvers in the meanwhile as a temporary fix. We appreciate your patience immensely.

UPDATE: As of 10:40 EDT, the issue has been fixed and all domains should be able to resolve through Google DNS. Please let us know if you notice any more problems with your domains.

Temporary Network Disruption

  •   Posted: 1:32 am EDT 05/25/16

  •   Updated: 2:56 am EDT 05/25/16

Issue Start Time: 1:10 am EDT 05/25/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 01:10 EDT, a network issue was identified which effects multiple servers. As such, some of the sites hosted may load slow or appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 02:20 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support for assistance. Thank you.

Helpdesk Issues

  •   Posted: 4:40 am EDT 05/21/16

  •   Updated: 6:15 am EDT 05/21/16

Issue Start Time: 4:38 am EDT 05/21/16

Estimated duration:

Status: Resolved

As of 04:39 EDT we've identified an issue with our Helpdesk. As such, ticket response times will be temporarily delayed. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 06:15 EDT: This is now resolved.

Valerie Network Interruption

  •   Posted: 4:38 am EDT 05/19/16

  •   Updated: 8:44 am EDT 05/19/16

Disruption Start Time: 4:30 am EDT 05/19/16

Estimated duration: 30 minutes

Status: Resolved

As of 04:30 EDT we've identified a network issue with our shared server valerie.asoshared.com. As such, some sites hosted on the server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 05:05 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support for assistance. Thank you.

DNS Interruption

  •   Posted: 8:33 am EDT 05/10/16

  •   Updated: 10:32 am EDT 05/10/16

Disruption Start Time: 8:30 am EDT 05/10/16

Estimated duration:

Status: Resolved

As of 08:31 EDT, an issue was identified with primary name servers on our shared servers. As such, some sites hosted on the server may appear inaccessible or resolve slower than normal due to DNS issues. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 9:30 AM EDT this issue has now been resolved. many apologies for the this. If you still see any issues please get in touch with us via email/livechat. Thanks.

Pam Service Interruption

  •   Posted: 8:02 pm EDT 05/08/16

  •   Updated: 9:26 pm EDT 05/08/16

Issue Start Time: 7:45 pm EDT 05/08/16

Estimated duration:

Status: Resolved

We've identified an issue on one of our shared servers Pam.asoshared.com. Sites hosted on this server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 21:25 EDT We are glad to report that Pam is back online and working properly.

SAN14 Service Interruption

  •   Posted: 9:06 am EDT 05/08/16

  •   Updated: 10:16 am EDT 05/08/16

Issue Start Time: 9:00 am EDT 05/08/16

Estimated duration:

Status: Resolved

As of 09:00 EDT, we've identified an issue with our SAN14 unit. As such sites on some VPS may throw internal server errors due to file system turning read-only. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 9:26 AM EDT We are rebooting VM's on SAN14 to bring all SAN's back from read only Status, this should only take a short time, we'll update you as soon as this is completed.

UPDATE As of 10:05 AM This issue is now resolved and all RO VM's are now back and working as they should, if you see any issues please let us know on livechat or in a ticket, thanks.

Shinra.asoshared.com Network Disruption

  •   Posted: 8:07 pm EDT 05/07/16

  •   Updated: 8:11 pm EDT 05/07/16

Disruption Start Time: 7:30 pm EDT 05/07/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 19:30 EDT a network issue was identified with the Shinra server.. Our System Administration team is actively working on this now and we will update this post as more information becomes available. Websites on the effected IP will be inaccessible until the issue is resolved.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence. If you have any further questions please let us know and we will do our best to answer them!

UPDATE We are glad to report that this issue has been resolved.

Small Amount of Dallas IP's unavailable.

  •   Posted: 3:17 pm EDT 05/07/16

  •   Updated: 9:05 am EDT 05/08/16

Issue Start Time: 3:16 pm EDT 05/07/16

Estimated duration:

Status: Resolved

We want to let you know that we are experiencing a small issue on a small number of IP's networking issues in our Dallas location, this only affects a very small number of customers. We are working on this and we expect everything to be back up to normal shortly.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE We are glad to report that this issue has been resolved.

Dallas Network Disruption

  •   Posted: 2:27 am EDT 05/06/16

  •   Updated: 9:08 am EDT 05/07/16

Disruption Start Time: 2:26 am EDT 05/06/16

Estimated duration:

Status: Resolved

We've wanted to let you know that we are experiencing intermediate networking issues in our Dallas location. We are working on this and we expect everything to be back up shortly.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

Update 08:43 EDT: Our system administration team continues to work on the issue. A minimal amount of IP addresses is remaining.

UPDATE 00:05 EDT: Our system administrators continue, to work to resolve the few remaining issues related to this outage. Thank you for your patience!

Network disturbance

  •   Posted: 3:40 pm EDT 05/05/16

  •   Updated: 1:16 am EDT 05/06/16

Maintenance Start Time: 3:30 pm EDT 05/05/16

Estimated duration:

Status: Resolved

We wanted to let you know that we are experiencing intermediate networking
disturbance in our Dallas location. We are working on this and we expect everything
to be back up shortly.

Please accept our apologies for any inconvenience caused by this.

Update (4:20 PM) - Network has been partially stabilized and we are seeing an
improvement in traffic. The situation is still being monitored by our system
administration team and we expect everything to get back to normal soon.

Update (5:20 PM) - We are still working on the networking issues. More
updates will be provided as soon as we will have any.

UPDATE (19:35 EDT) - Our System Administrators continue to work to resolve this issue. Thank you for your patience!

UPDATE (22:00 EDT) - Work continues to be done to resolve this network issue. We will continue to update this post.

UPDATE (23:38 EDT) - The majority of affected servers have been addressed. We will continue to update this post as we move towards fully resolving this network issue.

UPDATE (01:15 EDT) - At this time, all servers should now be online. If you experience any further issues, please contact our Support Staff.

SAN3 Service Interruption

  •   Posted: 1:32 am EDT 05/05/16

  •   Updated: 6:46 am EDT 05/05/16

Maintenance Start Time: 1:30 am EDT 05/05/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. As of 01:30 EDT, an issue was identified which is effecting VPS on SAN3 unit of our Dallas Cloud. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 03:00 EST, this is resolved. Should you continue to encounter any issues, please reach out to our live support for assistance. Thank you.

Network Interruption

  •   Posted: 1:44 am EDT 05/03/16

  •   Updated: 2:20 am EDT 05/03/16

Disruption Start Time: 1:40 am EDT 05/03/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. As of 01:45 EDT, a network disruption is effecting some customers intermittently. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 02:15 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our support for further assistance. Thank you.

Network Issue

  •   Posted: 4:16 am EDT 05/02/16

  •   Updated: 4:57 am EDT 05/02/16

Disruption Start Time: 4:15 am EDT 05/02/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. As of 04:15 EDT, a network disruption is effecting some customers intermittently. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 04:30 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support for assistance. Thank you.

Intermittent Network Issue

  •   Posted: 1:48 am EDT 05/01/16

  •   Updated: 2:35 am EDT 05/01/16

Maintenance Start Time: 1:40 am EDT 05/01/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. As of 01:40 EDT, a network disruption is effecting some customers intermittently. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 2:00 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support. Thank you.

Short Intermittent Network Outage

  •   Posted: 2:05 pm EDT 04/30/16

  •   Updated: 9:31 pm EDT 04/30/16

Disruption Start Time: 2:03 pm EDT 04/30/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. We had a small network disruption that affected our main site and some customers during this time. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of now this issue has dissipated and we are continuing to monitor the situation..

UPDATE As of 14:48 We are looking in to a small network recurring network issue with our providers and will provide further updates as soon as we can, sorry for the inconvenience.

UPDATE As of 21:30 We are no longer experiencing issues.

HVM146 Service Interruption

  •   Posted: 10:52 pm EDT 04/28/16

  •   Updated: 10:59 pm EDT 04/28/16

Issue Start Time: 11:45 pm EDT 04/28/16

Estimated duration: 1 hour

Status: Resolved

We've identified an issue on one of our hypervisors, HVM146. VMs hosted on this server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 0:00 EDT, all affected VMs have been brought back online. If you are still experiencing issues with your server, please feel free to contact our Technical Support team.

HVM72 Service Interruption

  •   Posted: 9:02 am EDT 04/24/16

  •   Updated: 10:17 am EDT 04/24/16

Maintenance Start Time: 9:00 am EDT 04/24/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 09:00 EDT, an iissue was identified on HVM unit of our Dallas cloud. As such, VPSes on this unit may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 10:07AM this issue has now been resolved, many apologies for the inconvenience caused.

Dallas Hybrid Cloud Hypervisor HN5 Emergency Maintenance

  •   Posted: 10:36 pm EDT 04/19/16

  •   Updated: 1:50 am EDT 04/20/16

Maintenance Start Time: 11:00 pm EDT 04/19/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. At 23:00 EDT, our System Administrators will be taking HN5 offline for a disk replacement. This work is expected to take 30-60 minutes. During this time, any Hybrid Cloud servers hosted on HN5 will be offline. We will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 23:25 We are experiencing delays in getting this maintenance started. We'll update as soon as it has started. <br> UPDATE 00:40 Maintenance is now starting. <br> UPDATE 01:45 This maintenance has been completed. Should you continue to encounter any issues, please feel free to reach out to our live support for further assistance. Thank you.

Cloud Command Temporarily Unavailable

  •   Posted: 1:11 am EDT 04/19/16

  •   Updated: 2:02 am EDT 04/19/16

Issue Start Time: 1:00 am EDT 04/19/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. The Cloud Command control panel for Cloud VPSs is currently offline. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. Please contact our Live Chat agents if you require assistance for tasks that would normally require the use of Cloud Command. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 02:02 EDT: This is now resolved.

Cloud HVM167 Issue

  •   Posted: 9:37 am EDT 04/08/16

  •   Updated: 10:02 am EDT 04/08/16

Maintenance Start Time: 12:00 am EDT 04/08/16

Estimated duration:

Status: Resolved

As of 08:56 EST an issue was identified with HVM167. VPS' hosted on this unit may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 9:50 EST this issue has been resolved.

Helpdesk Services Disruption

  •   Posted: 3:56 am EDT 04/08/16

  •   Updated: 4:44 am EDT 04/08/16

Disruption Start Time: 3:56 am EDT 04/08/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 03:54 EDT, an issue was identified within our helpdesk. As such, ticket response times will be delayed. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 04:43 EDT: This is now resolved.

Dallas Network Disruption

  •   Posted: 3:56 am EDT 04/08/16

  •   Updated: 4:44 am EDT 04/08/16

Disruption Start Time: 3:54 am EDT 04/08/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 03:54 EDT, a network issue was identified within our network. As such, some sites may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 04:43 EDT: This is now resolved.

Customer Area Access Issue

  •   Posted: 6:03 am EDT 04/01/16

  •   Updated: 1:18 am EDT 04/02/16

Issue Start Time: 5:59 am EDT 04/01/16

Estimated duration: 6 hours

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 06:00 EDT, a network issue was identified within our network affecting the ability to login to cPanel accounts from within our Customer Area. Our System Administration team is actively working on this now and we will update this post as more information becomes available. In the meantime cPanel logins can be executed by logging into the server/account directly as opposed to through the Customer Area.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 01:17 EDT: This is now resolved.

HVM151 Unscheduled Maintenance

  •   Posted: 2:50 pm EDT 03/31/16

  •   Updated: 3:04 pm EDT 03/31/16

Maintenance Start Time: 1:00 pm EDT 03/31/16

Estimated duration: 20 minutes

Status: Resolved

HVM151 is currently experiencing issues effecting 21 users. Teams are currently dispatched to resolve the issue.

Shinra Network Interruption

  •   Posted: 8:19 am EDT 03/27/16

  •   Updated: 9:24 am EDT 03/27/16

Maintenance Start Time: 8:10 am EDT 03/27/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 08:10 EDT, a network issue was identified on Mango. As such, some sites on the server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 09:00, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support. Thank you.