Dallas Location Limited Power Failure

  •   Posted: 10:14 am EDT 09/05/15

  •   Updated: 11:05 am EDT 09/05/15

Disruption Start Time: 9:15 am EDT 09/05/15

Estimated duration: 1 hour

Status: In Progress

We are getting in touch with you to let you know that at approximately 9:15 EDT several of our servers were affected by a limited power outage at our Dallas location. This only affects a select few servers at this location. Power has been restored and all affected customers should be online shortly.

Our System Administrators are working with Datacenter staff to investigate this issue and additional information will be provided in this post as it is available.

UPDATE: This issue appears to have only affected VPS customers. All servers should be online now. If yours is not and is on one of the below hypervisors, please contact technical support.

Affected Hypervisors- 114 132 140 144 150 168

Emergency maintenance Sansa.aso

  •   Posted: 9:00 pm EDT 09/04/15

  •   Updated: 11:45 pm EDT 09/04/15

Disruption Start Time: 8:15 pm EDT 09/04/15

Estimated duration: 3 hours

Status: In Progress

We are getting in touch with you to let you know that at approximately 08:15 PM EDT we have discovered service issues on Sansa.aso. We are working to resolve this issue as soon as possible.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

UPDATE: As of 11:45 Pm EDT We are still working to resolve this issue and return Sansa to normal service.

nathan service interruption

  •   Posted: 10:06 pm EDT 09/03/15

  •   Updated: 10:28 pm EDT 09/03/15

Disruption Start Time: 10:15 pm EDT 09/03/15

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. At approximately 22:15:10 EDT, our server nathan will be down for an emergency RAM swap. During this time the server will be unavailable.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

As of 22:28 EDT this maintenance is concluded.

Emergency maintenance Cloud VPS HVM110

  •   Posted: 12:38 am EDT 09/03/15

  •   Updated: 12:57 am EDT 09/03/15

Issue Start Time: 12:01 am EDT 09/03/15

Estimated duration: 2 hours

Status: Resolved

We are getting in touch with you to let you know that at approximately 12:01 AM EDT the Cloud VPS HVM110 is having issues. Our admins are working to restore service the servers on this Hypervisors as quickly as possible.

As of 12:55 AM EDT this is resolved. If you are having any troubles please contact our support.

helvetios.asoshared.com Network Disruption

  •   Posted: 7:58 pm EDT 08/28/15

  •   Updated: 8:04 pm EDT 08/28/15

Disruption Start Time: 7:20 pm EDT 08/28/15

Estimated duration: 2 hours

Status: Resolved

We are getting in touch with you to let you know that at approximately 10:00 EDT, the server helvetios began experiencing networking trouble. This will cause performance issues for sites hosted on this server. We are working on correcting this issue and will provide status updates here as they become available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!