Intermittent Network Issue

  •   Posted: 1:48 am EDT 05/01/16

  •   Updated: 2:35 am EDT 05/01/16

Maintenance Start Time: 1:40 am EDT 05/01/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. As of 01:40 EDT, a network disruption is effecting some customers intermittently. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 2:00 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support. Thank you.

Short Intermittent Network Outage

  •   Posted: 2:05 pm EDT 04/30/16

  •   Updated: 9:31 pm EDT 04/30/16

Disruption Start Time: 2:03 pm EDT 04/30/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. We had a small network disruption that affected our main site and some customers during this time. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of now this issue has dissipated and we are continuing to monitor the situation..

UPDATE As of 14:48 We are looking in to a small network recurring network issue with our providers and will provide further updates as soon as we can, sorry for the inconvenience.

UPDATE As of 21:30 We are no longer experiencing issues.

HVM146 Service Interruption

  •   Posted: 10:52 pm EDT 04/28/16

  •   Updated: 10:59 pm EDT 04/28/16

Issue Start Time: 11:45 pm EDT 04/28/16

Estimated duration: 1 hour

Status: Resolved

We've identified an issue on one of our hypervisors, HVM146. VMs hosted on this server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 0:00 EDT, all affected VMs have been brought back online. If you are still experiencing issues with your server, please feel free to contact our Technical Support team.

HVM72 Service Interruption

  •   Posted: 9:02 am EDT 04/24/16

  •   Updated: 10:17 am EDT 04/24/16

Maintenance Start Time: 9:00 am EDT 04/24/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 09:00 EDT, an iissue was identified on HVM unit of our Dallas cloud. As such, VPSes on this unit may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 10:07AM this issue has now been resolved, many apologies for the inconvenience caused.

Dallas Hybrid Cloud Hypervisor HN5 Emergency Maintenance

  •   Posted: 10:36 pm EDT 04/19/16

  •   Updated: 1:50 am EDT 04/20/16

Maintenance Start Time: 11:00 pm EDT 04/19/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. At 23:00 EDT, our System Administrators will be taking HN5 offline for a disk replacement. This work is expected to take 30-60 minutes. During this time, any Hybrid Cloud servers hosted on HN5 will be offline. We will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 23:25 We are experiencing delays in getting this maintenance started. We'll update as soon as it has started. <br> UPDATE 00:40 Maintenance is now starting. <br> UPDATE 01:45 This maintenance has been completed. Should you continue to encounter any issues, please feel free to reach out to our live support for further assistance. Thank you.