HVM72 Service Interruption

  •   Posted: 9:02 am EDT 04/24/16

  •   Updated: 10:17 am EDT 04/24/16

Maintenance Start Time: 9:00 am EDT 04/24/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 09:00 EDT, an iissue was identified on HVM unit of our Dallas cloud. As such, VPSes on this unit may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 10:07AM this issue has now been resolved, many apologies for the inconvenience caused.

Dallas Hybrid Cloud Hypervisor HN5 Emergency Maintenance

  •   Posted: 10:36 pm EDT 04/19/16

  •   Updated: 1:50 am EDT 04/20/16

Maintenance Start Time: 11:00 pm EDT 04/19/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. At 23:00 EDT, our System Administrators will be taking HN5 offline for a disk replacement. This work is expected to take 30-60 minutes. During this time, any Hybrid Cloud servers hosted on HN5 will be offline. We will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 23:25 We are experiencing delays in getting this maintenance started. We'll update as soon as it has started. <br> UPDATE 00:40 Maintenance is now starting. <br> UPDATE 01:45 This maintenance has been completed. Should you continue to encounter any issues, please feel free to reach out to our live support for further assistance. Thank you.

Cloud Command Temporarily Unavailable

  •   Posted: 1:11 am EDT 04/19/16

  •   Updated: 2:02 am EDT 04/19/16

Issue Start Time: 1:00 am EDT 04/19/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. The Cloud Command control panel for Cloud VPSs is currently offline. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. Please contact our Live Chat agents if you require assistance for tasks that would normally require the use of Cloud Command. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 02:02 EDT: This is now resolved.

Cloud HVM167 Issue

  •   Posted: 9:37 am EDT 04/08/16

  •   Updated: 10:02 am EDT 04/08/16

Maintenance Start Time: 12:00 am EDT 04/08/16

Estimated duration:

Status: Resolved

As of 08:56 EST an issue was identified with HVM167. VPS' hosted on this unit may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 9:50 EST this issue has been resolved.

Helpdesk Services Disruption

  •   Posted: 3:56 am EDT 04/08/16

  •   Updated: 4:44 am EDT 04/08/16

Disruption Start Time: 3:56 am EDT 04/08/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 03:54 EDT, an issue was identified within our helpdesk. As such, ticket response times will be delayed. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 04:43 EDT: This is now resolved.