helvetios.asoshared.com Network Disruption

  •   Posted: 7:58 pm EDT 08/28/15

  •   Updated: 8:04 pm EDT 08/28/15

Disruption Start Time: 7:20 pm EDT 08/28/15

Estimated duration: 2 hours

Status: Resolved

We are getting in touch with you to let you know that at approximately 10:00 EDT, the server helvetios began experiencing networking trouble. This will cause performance issues for sites hosted on this server. We are working on correcting this issue and will provide status updates here as they become available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

Starlord network interruption

  •   Posted: 12:15 pm EDT 08/22/15

  •   Updated: 12:19 pm EDT 08/31/15

Disruption Start Time: 12:00 pm EDT 08/22/15

Estimated duration: 2 hours

Status: Resolved

We are getting in touch with you to let you know that at approximately 12:00 EDT, the server starlord begun experiencing trouble with the IP address 143.95.43.43 rendering websites hosted on this IP address not accessible. We are working on correcting this issue and will provide status updates here as they become available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

We have swapped the IP addresses for accounts previously hosted on this IP address to minimize downtime. If you are using our DNS services no changes are required on your part. If you however utilize third party services please let us know so that we can provide you with the IP address. It will also be visible in the cPanel sidebar for accounts.

As of 8/29/2015 This has now been resolved, if you have any difficulties with your domains please do not hesitate in getting in touch with us by live chat or by ticket. Thanks.

bizcloud16.asoshared.com maintenance - Wednesday - August 19th

  •   Posted: 7:04 am EDT 08/18/15

  •   Updated: 6:14 pm EDT 08/19/15

Maintenance Start Time: 10:00 pm EDT 08/19/15

Estimated duration: 4 hours

Status: Postponed

We wanted to let you know about some planned server maintenance that take place on Wednesday, August 19th.

We will be moving a Cloud VPS hypervisor that bizcloud shared server bizcloud16.asoshared.com is hosted on, to a new, more customized, cage that will provide us with better network and power management options.

The maintenance will be completed between 10 PM and 2 AM EDT.

During the move, we will stop all the server, unrack VPS hypervisor from the current location, rack in the new cage and start the server back up again. Although the maintenance window is scheduled for 4 hours, the whole process should take 60 minutes per server and servers will be inaccessible during the maintenance.

Please let us know if you notice any problems with your server outside of the maintenance window.

Edit: The maintenance has been postponed

Cloud VPS Hypervisors maintenance: HVM47 - HVM56 - Wednesday, August 19th

  •   Posted: 7:01 am EDT 08/18/15

  •   Updated: 6:14 pm EDT 08/19/15

Maintenance Start Time: 10:00 pm EDT 08/19/15

Estimated duration: 4 hours

Status: Postponed

We wanted to inform you about planned Cloud facility maintenance that we are conducting on Wednesday, August 19th. We will be moving Cloud VPS hypervisors to a new, more customized, cage that will provide us with better network and power management options.

This will affect all the Cloud VPS instances that are set up on hypervisors HVM47 - HVM56.

All of the customers that will be affected by this move have been notified via email.

The maintenance will be completed between 10 PM and 2 AM EDT.

During the move, we will stop all the Cloud VPS instances, unrack hypervisors from their current location, rack in the new cage and start servers back up again. The whole process should take 60 minutes and servers will be inaccessible during the maintenance. Although the maintenance window is set to 4 hours, no VPS should be down for more than 60 minutes.

Please let us know if you notice any problems with your server outside of the maintenance window.

Edit: The maintenance has been postponed

Cloud Command maintenance - Tuesday, August 18th

  •   Posted: 6:42 am EDT 08/18/15

  •   Updated: 3:06 am EDT 08/19/15

Maintenance Start Time: 10:00 pm EDT 08/18/15

Estimated duration: 4 hours

Status: Postponed

We are getting in touch to let you know about the planned Dallas Cloud Command maintenance that will be conducted today, August 18th.

We will be moving a server that Cloud Command is running on to a new, more customized, cage that will provide us with better network and power management options.

Maintenance will affect only Cloud Command and it will not cause any additional service interruption. This will affect all the VPS and hybrid servers in our Dallas facility. The maintenance will be completed between 10 PM and 2 AM EDT.

Although the maintenance window is set to 4 hours, Cloud command should be inaccessible for 30 - 60 minutes.

The maintenance has been postponed.